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FAQ's

ORDERS

WHEN WILL MY ORDER ARRIVE?


Each one of our fine art prints takes approximately 10-14 business days to print, mount, frame and ship. Once shipped, you’ll receive a Australia Post tracking number from us so you can keep an eye on things. Most orders take 3-5 days in transit.




DO YOU OFFER EXPEDITED SHIPPING?


Sorry, we do not currently offer any expedited shipping options.




MY ORDER IS LOST, WHAT SHOULD I DO?


If your order has been marked as delivered but you have not received it please let us know by emailing CONTACTNICKWHITE@GMAIL.COM and we will track it down.




MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?


On the unlikely occasion that your print arrives in anything less than perfect condition, please let us know right away. Kindly send some photos of the damaged piece and the box that it came in to CONTACTNICKWHITE@GMAIL.COM so we can help.





ARTWORK

Why should I use a locksmith when I can try and fix the lock myself?


A licensed and experienced locksmith is efficient, fast and will ensure your possessions are safe and secure during the service. If you are using locksmith services for your car, home or business, you should ensure you have peace of mind that the locksmith you are using has the skills, experience and qualifications to carry out the job otherwise your work may be more costly in the long run.




Are all locks able to be picked?


No, not all locks are able to be picked. Some residential and commercial locks are high-security and pick resistant.




What are your store hours?


Our store hours are Mon - Fri: 10:00am-5:00pm, and weekends are closed Saturday-Sunday (By appointment only) Our mobile service hours are Monday - Sunday 8:00am-9:00pm




What are your service areas?


We have two locations in Palo Alto as well as San Bruno, allowing Go Pro Locksmith to cover more area including but not limited to Mountain View, Sunnyvale, Santa Clara, San Jose, and San Francisco.





RETURNS & CANCELLATIONS

WHAT IS YOUR RETURN POLICY?


Each piece is custom printed, mounted and framed just for you so we are unable to accept returns.




CAN I EXCHANGE MY PIECE FOR A DIFFERENT SIZE?


All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.




CAN I CANCEL OR CHANGE MY ORDER?


All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process. Sorry!





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